Ø      Supervised 5-man crew of electrical engineers at all Los Angeles County Metro divisions.

Ø      Installed, maintained and systemized all computers/monitors/components of “Transit TV” broadcasting system; prepared nightly reports on system maintenance; worked with Equipment Report Specialist to red-flag and repair buses not receiving daily production downloads.

Systems Administrator     02-04/2009

Account Control Technology - Canoga Park, CA           

Ø      Downloaded/processed incoming records using three ACT FTP (File Transfer Protocol) applications for the collection of defaulted student loans from lenders and Dept. of Education; databases on Acctrim server.

Ø      Utilized IP Switch (Ipsilon Networks) ETL to download/upload, decrypt/encrypt lender files using a Pick Host.

Ø      Uploaded finished sessions into the Dept. of Education system using the Perot Systems application.

Ø      Updated the ACT SOPs (Standard Operating Procedures) from a generalized SOP down to the keystroke.

Business Analyst / Report Writer      09-12/2008

United Online (via Kforce Professional Staffing) - Woodland Hills, CA

Ø      Developed data analysis/reports/presentations for internal research projects and daily management use.

Ø      Served as a subject matter expert on data, metrics and reporting capabilities.

Ø      Reported key subscriber performance indicators and metrics; worked with tech support departments.

Ø      Presented results and recommendations to senior executives and managers; documented queries.

Data Analyst / Database Programmer / Report Writer     03-06/2007

Amgen, Inc. (via Hudson Global) - Thousand Oaks, CA

Ø      Prepared and published Cognos V8 reports and metrics for external stakeholders as well as internal POQ (Process Development, Operations, Quality) training management re. training quality system.

Ø      Consulted with and assisted the Curriculum Design team in developing training metrics re. GMP (Good Manufacturing Procedures) compliance, training completions, global training program dashboards.

Ø      Collected data from multiple sources/systems, and imported data into various tools and larger data sets.

Ø      Assessed global reporting and metric needs with clients and stakeholders; ensured data accuracy.

Analyst / Database Programmer / Report Writer   01-03/2007

Affiliated Computer Services (via Maxis Group) - Jackson, MS

Ø      Lead Cognos V7 ReportNet programmer for the COTS (Computer Systems off the Shelf) team converting Business Objects (BO) reports on the Enhancement Team for the Mississippi Medicaid Project.

Ø      Created standardization for Cognos V7 reports; designed a template for all ACS reports.

Ø      Developed system to run test reports off a data sample, not a terabyte. Created a data mart in SQL; inserted MS Access results using ODBC to Oracle. Reduced report response test time from hours to minutes.

Analyst / Database Programmer / Report Writer      03/2006-01/2007

WellPoint (via Genesis Staffing) - Newbury Park, CA

Ø      Responsible for 5 databases in month-end close, downloaded data sets into Access via “Extra Enterprise 2000”and ETL; separated files by Contract Code and Plan Benefit Program ID for accountant analysis.

Ø      Developed and automated procedures to run the Blue Cross Plan Payment Report.

Ø      Functioned as liaison between IT and Finance departments; ensured correctness of data set download.

Ø      Reconciled CMS membership and Pharmacy membership data sets for monthly reporting.

Ø      Documented procedures (User Guides) to bring data sets from mainframe into Access and then export into Excel; trouble-shooting problems re: automated procedures.

Analyst / Database Programmer / Report Writer        04/2003-06/2005

Medical Analyst Systems - Camarillo, CA

Ø      Analyzed sales trends, prepared reports and presentations on sales forecasts, inventory, gap and retention.

Ø      Responsible for maintenance and data linkage of text files sent over the internet  ETL, Access, Cognos V6.8, Excel, and other data/query formats.

Ø      Oversaw performance, integrity and reporting formats for sales, marketing, financial and inventory data for sales representatives; enabled management to forecast reports in alignment with major distributors.

Ø      Designed sales forecast models and reporting formats in Access and Cognos V6.8 cubes on CDs.

Ø      Designed, implemented and maintained MAS and Dade inventory databases to reduce obsolete inventory.

EDUCATION:

University of Southern California, Los Angeles,    Computer Learning Center, Los Angeles                        

B.S., Business Administration; minor in Finance              Computer Science degree in Programming   3.78 GPA

Emphasis: The Entrepreneur Program